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| Terms and Conditions Please read these terms carefully, and print and keep a copy of them for your reference.
1. About Us
This website is owned and operated by Mrs. L. J. Mishra trading as Anadi Anant, 6, Hope Street, Hanley, Stoke on Trent ST1 5BS, Staffordshire, United Kingdom.
If you need to contact us, please e-mail us at anadi@anantyoga.co.uk or telephone 01782 208770
Mrs. Mishra is a member of the British Stores and Shops Association and the Stoke on Trent City Centre Partnership
2. Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
3. Prices, descriptions and availability of goods
All prices are shown in GBP (Pounds Sterling). All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Where goods are temporarily out of stock we will endeavour to contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology.
4. Sales tax
Value Added Tax (VAT) is calculated on shipping destination. It is included in the price for orders shipped to destinations within the European Union (EU).
5. Payment methods
All orders must be paid for by credit or UK debit cards. Unfortunately, we do not accept payment by cheque or postal order, and you cannot pay by instalments. All prices are in pounds sterling (£) and credit/debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.
6. How to place order
All instructions are in English.
For orders from within the United Kingdom:
i. Select the item that you wish to purchase
ii. Click on the "add to cart" link.
iii. From the "Basket Details" select the quantity required. Check that the product and price details are correct. The price shown includes VAT.
iv. Check the delivery cost and Total.
v. The Delivery Service used is the UK Royal Mail Recorded Delivery
vi. Select the Payment method.
vii. You may now choose to "Continue Shopping", to "Update" a total if necessary, or if you have made a mistake you can delete any item by clicking on the "Remove" link.
viii. If you have any special requirements or comments you may insert these in the text box provided.
ix. Now press "Proceed to Checkout".
x. You will now be taken to the "PayPal Secure Server", where you can choose either to pay from a PayPal account or by credit card.
xi. Select the payment method that you wish to use.
xii. Fill in your details as instructed.
xiii. Confirm the Payment
xiv. An order transaction number will be displayed. Please make a note of this number for future reference. You will be contacted by Email shortly to inform you that the order has been received.
For all orders outside the United Kingdom (UK) please do not use this method as the prices include Value Added Tax (VAT), and the delivery charges are for the UK Postal Services. Instead please contact us for prices and arrangements for alternative payment and delivery methods.
7. Delivery
Delivery charges shown are based upon packaging costs and First class recorded delivery or Parcel post to destinations within the UK. For charges to destinations outside the United Kingdom (UK) please enquire.
The current charges are as follows
£2.50 for items up to a value of £9.99
£3.50 for items up to a value of £24.99 £5.50 for items up to a value of £49.99
£10.00 for items up to a value of £99.99 £15.00 for items up to a value of £100.00 upwards
We endeavour to ship all goods within 48 hours from receipt of order (excluding weekends). Should there be a delay for any reason you will be informed by e-mail.
If the goods are lost or damaged in transit please let us know promptly.
8. Cancellation and returns
This policy does not apply to the following goods, which are exempt from the right to cancel:
Body Jewellery
Earrings
DVDs, CDs, software or audio or video tapes that the customer has unsealed.
Ayurvedic herbs, shampoos and oils that the customer has unsealed.
Aromatherapy oils that the customer has unsealed.
You can cancel your contract at any time up to 7 working days after delivery. To do this, please e-mail us or write to us.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in future.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed, and only applies to customers acting as consumers, not business to
business.
9. Faulty goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
10. Complaints
Should you have a complaint with the service or product we provide please contact Customer services by email: anadi@anantyoga.co.uk
Telephone: +44 (0)1782 208770
We aim to:
· Acknowledge complaints within 5 working days
· Advise you how long it will be to resolve the complaint
· Keep you informed throughout the process
11. Offensive or age restricted material
We take the utmost care to ensure that no material likely to give offence, or which is unsuitable for children is displayed on our website.
12. Trademarks and copyright
This website is protected by Copyright. Any printing or using of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited.
13. Security
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Anadi Anant keeps records only of your order details and reference number. No credit card details are kept by Anadi Anant. All transactions are carried out by PayPal
14. Privacy Statement
This privacy statement applies solely to information collected through this website.
i. Information collection and use.
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others. During the ordering process we collect some or all of the following information:
· Your name and address
· Your contact telephone numbers (to enable us to contact you in the event of a query)
· Your e-mail address
· For credit/debit card purchases your card details
We will confirm your personal details on our acknowledgement of order.
ii. Cookies
A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive. We do not use persistent cookies, which are stored on your computer, but we do use temporary "Per session" cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings, you may be unable to purchase items from our site..
15. Changes to these terms
These terms were last changed on 27/11/08.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
16. Legals
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts.
These terms and conditions do not affect your statutory rights as a consumer.
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